FAQ?
Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via WhatsApp/ email. You can use this number to track your package on our website or the courier's tracking page.
Q: How long does shipping take?
A: Shipping times vary based on your location and selected shipping method. Standard shipping usually takes 3-5 business days, while express shipping takes 2-3 business days.
Q: Do you offer international shipping?
A: Not
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Customers are responsible for return shipping costs.
Q: How do I request a return or exchange?
A: Please visit our Returns & Exchanges page or contact our support team to initiate a return.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
3. Payments & Discounts
Q: What payment methods do you accept?
A: We offer cash on delivery (COD).
Q: Do you offer discounts or promotions?
A: Yes! We frequently offer promotions. Subscribe to our newsletter to stay updated on discounts and special offers.
4. Products & Availability
Q: How do I know if an item is in stock?
A: Product availability is displayed on each product page. If an item is out of stock, you can sign up for notifications when it becomes available again.
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards that can be purchased and emailed to the recipient.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at [akk49497@gmail.com], or through our WhatsApp Contact 03169817179.
Q: What are your customer support hours?
A: Our support team is available 24/7, feel free to contact us
Q: Can I collaborate with your store as an influencer?
A: Yes! We love collaborating with influencers. Please reach out to us through our Contact Us page or email us at [your email] with your social media details.